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Privacy Policy

Last updated: June 15, 2026

FrightMaps (“we”, “us”) operates the FrightMaps mobile app and frightmaps.com (the “Service”), which helps people discover haunted houses and Halloween displays, plan routes, buy and sell event tickets, enter contests, and control compatible decorations. This policy explains what we collect and why.

1. Information we collect

Account information

When you sign in with Google, Apple, or email, we receive your name, email address, and (if provided) profile photo. You may browse much of the Service without an account.

Profile & activity

  • Username, profile photo, and reward balance (“FrightCoins”), rank, and streaks.
  • Houses and displays you like, save, visit, subscribe to, or list, including photos you upload.
  • Your general location and/or ZIP code, used to show haunts near you and relevant content.

Location

With your permission, we use your device location to show nearby haunts and build routes. You can disable location access at any time in your device settings.

Ticketing information

If you buy tickets, we collect your name, email, the order and ticket details, and your selected event date/time. If you sell tickets, we collect your business details, events, and payout configuration. Card payments are processed by Stripe — we do not store full card numbers.

Usage & device data

We collect analytics about how the Service is used (events such as views, likes, and purchases), along with app version, device model, operating system, and language. When you contact support, we include diagnostic details (account type, app/OS version, and a short recent-activity log) to help resolve your issue.

Push tokens

If you enable notifications, we store a push token to send you alerts you’ve opted into.

2. How we use your information

  • Operate and personalize the Service (show nearby haunts, save your activity, run contests).
  • Process ticket purchases and subscriptions and deliver tickets.
  • Send notifications and support responses you request.
  • Measure and improve performance, reliability, and features.
  • Detect, prevent, and address fraud, abuse, and technical issues.

3. Payments & subscriptions

Ticket and advertising payments are handled by Stripe. Pro and other subscriptions are handled through the Apple App Store, Google Play, RevenueCat, and/or Stripe depending on where you purchase. These providers process your payment information under their own privacy policies; we receive confirmation and limited transaction details, not your full card data.

4. Service providers we share data with

We use trusted providers to run the Service, each acting as a processor on our behalf:

  • Google Firebase — authentication, database, storage, analytics, and notifications.
  • Supabase — ticketing data (events, orders, tickets).
  • Stripe — payment processing and payouts.
  • RevenueCat — subscription management.
  • Google Maps — maps and location features.
  • Branch — deep links and attribution.

5. When we share with others

When you purchase tickets, we share the information needed to fulfill your order (such as your name and email) with the haunt/event operator you bought from, who is the merchant of record for that sale. We do not sell your personal information. We may disclose information if required by law or to protect the rights, safety, and security of users and the Service.

6. Cookies & analytics

The website uses essential cookies and privacy-respecting analytics to understand usage and improve the Service. You can control cookies through your browser settings.

7. Data retention

We keep your information for as long as your account is active or as needed to provide the Service and meet legal, tax, and accounting obligations (for example, ticket and payment records). You can request deletion of your account and associated data (see “Your rights”).

8. Your rights & choices

  • Access, correct, or delete your account data — contact us or use in-app account controls.
  • Disable location and notifications in your device settings at any time.
  • Manage or cancel subscriptions through the store where you purchased them.

9. Children

The Service is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.

10. Security

We use industry-standard safeguards (encryption in transit, access controls, and reputable infrastructure providers) to protect your information. No system is perfectly secure, but we work to protect your data.

11. Changes to this policy

We may update this policy; we’ll revise the “Last updated” date and, for material changes, provide notice.

12. Contact

Questions? Email contact@frightmaps.com.